Shipping policy

Shipping Policy — PS Hobbies and Things

Processing time

Orders are normally packed and handed to the carrier within 2–4 business days after all items in the order are in stock. During major releases, sales events, and high-volume periods, processing may take 3–5 business days.

Preorders

Payment for preorder items is collected at checkout to reserve your allocation. Release dates and estimated arrival windows are estimates only and may change due to manufacturer allocations, distributor timing, freight, customs processing, or other supply-chain delays.

Separate in-stock and preorder orders

In-stock items and preorder items cannot be purchased in the same cart. Please place separate orders for in-stock products and preorders.

All preorder items in an order ship together only after every item in that order is in hand at PS Hobbies and Things and available for shipment. We do not split preorder shipments. To receive preorder products separately as they arrive, place a separate order for each shipment. Release dates and arrival estimates may change.

Imported products

Some items are imported. A stated arrival window is an estimate, not a guaranteed delivery date. Imported products can be delayed by manufacturer releases, freight schedules, customs processing, or other events outside our control. Unless otherwise stated on the product page, imported preorder estimates may be approximately 3–4 weeks and can change.

Tracking and delivery

Tracked shipping options include tracking information after the package is accepted by the carrier. Carrier delivery dates are estimates and begin after shipment, not when an order is placed. Where an untracked economy letter-mail option is offered, buyers acknowledge that delivery visibility is limited.

Address changes, order review, and cancellations

Please verify your shipping address before checkout. Contact us promptly if a change or cancellation is needed; requests cannot be guaranteed once an order enters packing or fulfillment. To protect customers and our business, we may review or cancel and refund orders that cannot be verified before fulfillment.

Packaging

Collectibles and sealed products are packaged with care to help them arrive in the same condition in which they leave us.