Cancellation policy
ORDERS, PREORDERS & CANCELLATIONS
By placing an order through PS Hobbies and Things, you are making an offer to purchase the products selected. All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders that appear to be fraudulent, violate our purchasing policies, or contain pricing or inventory errors.
Order Confirmation
Receiving an order confirmation email does not constitute acceptance of your order. Your order is considered accepted only after payment has been successfully processed and your order has been prepared for shipment or pickup.
Product Availability
While we make every effort to maintain accurate inventory, occasional errors may occur. If an item becomes unavailable after your order is placed, we may:
- Issue a full refund.
- Offer a comparable replacement.
- Contact you regarding available options.
Purchase Limits
To provide fair access to highly sought-after products, PS Hobbies and Things reserves the right to limit the quantity of certain items purchased per customer, household, shipping address, billing address, payment method, or account.
Orders placed to intentionally bypass purchase limits—including the use of multiple accounts or addresses—may be reduced or canceled without notice.
Preorders
Separate in-stock and preorder orders
In-stock items and preorder items cannot be purchased in the same cart. Please place separate orders for in-stock products and preorders.
All preorder items in an order ship together only after every item in that order is in hand at PS Hobbies and Things and available for shipment. We do not split preorder shipments. To receive preorder products separately as they arrive, place a separate order for each shipment. Release dates and arrival estimates may change.
Certain products are offered as preorders prior to their official release.
By placing a preorder, you acknowledge that:
- Release dates are determined by manufacturers and distributors and may change without notice.
- Product allocations may be reduced by the manufacturer or distributor.
- Shipping dates are estimates and are not guaranteed.
- If allocations are reduced, orders may be fulfilled in the order they were received, partially fulfilled, or canceled with a full refund for any unfulfilled items.
Order Cancellations
Cancellation requests must be received before your order enters packing or fulfillment. Requests are not guaranteed, and orders already being packed or shipped cannot be canceled.
Approved customer-requested cancellations, including preorders, are subject to a 6% cancellation fee deducted from the refund, where permitted by law, to cover non-refundable processing and administrative costs. If PS Hobbies and Things cancels because of inventory shortages, allocation reductions, pricing errors, or another issue on our end, you will receive a full refund with no cancellation fee.
Contact contact@pshobbiesandthings.com promptly with your order number. This policy does not limit any applicable statutory cancellation or refund rights.
Pricing Errors
Despite our best efforts, pricing or product description errors may occasionally occur. We reserve the right to correct any errors and cancel affected orders. If your order is canceled due to a pricing error, you will receive a full refund.